The ISO/IEC 20000-1 Information Technologies Service Management System is a standard based on ITIL (Information Technology Infrastructure Library) studies in which the best practices and management processes have been defined and described. As the business world has becoming increasingly dependent on Information Technology and Information Technology services have become increasingly complex, there is a need for ITIL and therefore for the ISO / IEC 20000-1 Certificate Information technologies service management system.

Who Requires the ISO/IEC 20000-1 Information Technologies Service Management System?

The ISO/IEC 20000-1 Information Technologies Service Management System is applicable for all large and small establishments based on Information Technology services, regardless of their sector or from which region of the world they are from. This standard is especially suitable for internal Information Technology service providers such as Information Technology departments and external Information Technology service providers such as Information Technology subcontractors.

Benefits of ISO/IEC 20000-1 Information Technologies Service Management System Application

• Increased service quality and more reliable corporate support

• Being able to clearly see the capabilities of Information Technology

• Clearer information about the existing services

• Correct analysis of capabilities and more motivated employees with job satisfaction

• Understanding the needs of the customer and ensuring customer satisfaction with the correct service and support

• Increased security, speed, and accessibility in service processes

• Reduction in Information Technology management and operational costs

• Effective resource management and efficient use of resources

• Prevention of recurring tasks / problems

• Elimination of unnecessary work

• Increase in accessibility to Information Technology services

• Ensuring the delivery of services that meet the needs of the customer, end-user, and the business

• Determining the roles and responsibilities of people involved in the presentation of services

• An increase in the satisfaction of Information Technology teams

• Ensures a process of learning from past experiences

• An improvement in communication between IT and its customer and business lines, and manages expectations