The ISO 10002 Customer Satisfaction Quality Management System specifies the key requirements for successfully handling customer complaints and includes complaint management audits to help you cope with customer dissatisfaction with your business.

The ISO 10002 Customer Satisfaction Quality Management System introduces a new perspective that focuses on the approach that every customer complaint is an opportunity to not repeat the same mistake again, that the complaining customer is much more valuable than a customer who does not complain, and that the positive impact on our customer is much greater when the complaint is effectively resolved.

This gives you the opportunity to assert your distinctness in the eyes of your customers.

The ISO 10002 Customer Satisfaction Quality Management System is a standard compatible with the ISO 9001 Quality Management System. The ISO 10002 Customer Satisfaction Quality Management System can be set up and implemented on its own at an establishment or as part of the ISO 9001 Quality Management System.

Who Requires the ISO 10002 Customer Satisfaction Quality Management System?

The ISO 10002 Customer Satisfaction Quality Management System is a management system that can be applied by businesses of all types and sizes that want to satisfy their customers and want to serve them beyond their expectations, regardless of whether the business is a private enterprise, a public institution, or from the voluntary sector.

Benefits of ISO 10002 Customer Satisfaction Quality Management System Application

• Shows that a path is followed in accordance with feedback from customers.

• Develops the awareness and care of employees regarding customer complaints.

• Shows that the customer is considered important.

• Ensures customer satisfaction.

• Offers possibilities for solutions by preventing repetition of complaints.

• Improves the reputation of the establishment.

• Reduces the costs of handling customers.