The ISO 9001 Quality Management System determines the provisions an establishment is required to have in order to show that they possess the competence to supply products suitable for the customers’ requirements and in accordance with legal and regulatory stipulations, and that they are continuously increasing customer satisfaction.

The process approach in the ISO 9001 Quality Management System standards are based upon the development and application of the quality management system and the improving of its effectiveness in order to increase customer satisfaction by meeting customer requirements.

The ISO 9001 Quality Management System states the overall activities that include the planning, regulating, directing, and control of quality with the aim of providing quality goods and services appropriate for the consumer. The ISO 9001 Quality Management System standard also composes the standard as a whole.

The ISO 9001 Quality Management System, recognized as the highest quality management standard in the world, was revised in 2015.

Who Requires a Quality Management System?

The ISO 9001 Quality Management System is suitable for all establishments, both big and small, regardless of which sector it is from. This standard can be applied in sectors such as production, service, finance, health, and public services.

Benefits of ISO 9001 Quality Management System Application

• Gaining new markets and business opportunities by certifying that work is done to internationally-recognized standards

•  Ensuring customer satisfaction along with a reduction in customer complaints as a result of efficient application

• Reduction in costs and faults by improving the quality of the product and service

• Reduction in loss of time and materials

• Increasing the effectiveness of production, planning, and problem solving work

• Ensuring an improvement in employee satisfaction and motivation, and in inter-office communication